Current Vacancies

Job Description

• feedback from participants (positive, constructive and complaints)
• changes in participant circumstances or environment
• work health and safety issues and concerns
• need for resources to undertake the role
• if you think that the participant is experiencing discrimination, exploitation, neglect, abuse or violence
• when unsure of appropriate practices
• when unsure of actions that should be undertaken
• stressed or anxious feelings

Type Of Employment: Full time / Part time / Casual

Report To: Sam

Location: Perth Metros- Various Locations (South, North, and/or East)

Main Duties / Responsibilities: Provision of care and supports to participants as detailed in their support plans

1. General
   • Always check your understanding of the participant’s required tasks before commencing your work.
   • Implement personal hygiene and infection control procedures
   • Be alert if you notice the participant is distressed or apathetic (uninterested or listless)
   • Adjust your tasks to meet participant’s needs, preferences and priorities
   • Record all work as per the organisation’s requirements
2. Work PracticesDuties will vary according to the participant’s support plan but may include:
   • Assisting people to perform important daily activities
   • Facilitating daily personal hygiene and dressing tasks
   • Performing home-based tasks such as food preparation and housework
   • Undertaking tasks outside the home such as shopping
   • Ensuring varied programs of social activities
   • Providing emotional support and friendship
   • incorporate Child Safe Standards in their practice when working with children and young people
   • Report any real or potential risks of harm to a participant, including child and young people
3. Communicate
   • clearly, inclusively and respectfully
   • adapt to participant’s age, culture and cognitive ability
   • understand individual communication – verbal and non-verbal
   • use the best communication method to recognise the difference between self and participant
   • be persistent and patient
4. Build trusted relationships
   • build relationships based on mutual respect
   • determine what makes the participant feel safe and valued
   • work with both participant and their important people to understand how they are involved
   • communicate directly with the participant unless otherwise determined
   • prioritise participant’s voice during any conflict
   • treat equally but recognise the imbalance in the relationship
   • recognise and report any threat in circumstances and environment
5. Rights
   • understand participant and worker rights
   • upport participant to express views, raise concerns, report complaints and incidents
6. Work Collaboratively
   • support all supporting stakeholders
   • work within role and responsibility
   • recognise the participant’s skills, experience and contribution to everyone in the team
   • keep participants informed when sharing and discussing them
   • focus on strengths
   • be optimistic, hope and patience
7. Observe and respond
   • review all relevant notes and support plan information
   • identify needs and strategies
   • clarify your understanding
   • be observant, attentive and present
   • act responsively and flexibly
   • celebrate reaching goals and independence
   • maximise participant’s control and confidence
8. Health and Safety
   • talk to participant/supervisor about any intermittent conditions to determine strategies when confronted with the situation
   • support access to preventative and responsive health, dental etc
   • respond quickly if the participant is uncomfortable, distressed, apathetic or in poor health
   • identify potential and actual risks, then act promptly and in consultation with the participant
   • escalate to your supervisor any situation when the participant is at risk
   • identify and report any work health and safety issues
   • promote independence and choice
   • never use restrictive practice unless approved and trained in the practice

Qualifications/ Requirements:

• Current Worker Screening and WWCC (if required)
• First Aid Certificate
• Drivers License
• Reliable and comprehensively insured vehicle
• New Worker NDIS Induction Module
• Smartphone
• A formal certificate may not be required if the individual has relevant experience and skills – recommended qualifications Certificate III in Individual Support, Mental Health, Aged Care, Community Services, Disability Work or similar.

Experience

• Preferred minimum six months relevant experience
• Experience supporting people with disability
• Demonstrated continuing professional development.
• Knowledge of continuous quality improvement principles
• Use of equipment related to personal and work safety
• Promoted participant’s choice and independence
• Supported participants in hygiene practices

Skills

• Verbal and written communication skills.
• Ability to work with various ages, cultures and ability levels
• Ability to build rapport and trust with clients.
• Strong time management and ability to prioritise.
• Ability to use Microsoft Office suite of programs and other computer systems for record-keeping.
• Excellent problem solving and conflict management skills.
• Ability to work as part of a team and maintain good working relationships.

Job Description

• feedback from participants (positive, constructive and complaints)
• changes in participant circumstances or environment ,
• work health and safety issues and concerns
• need for resources to undertake the role
• if you think that the participant or a staff member is experiencing discrimination, exploitation, neglect, abuse or violence
• when unsure of actions that should be undertaken
• staff stressed or anxious feelings
• staffing issues, including the need for additional staff and issues with any staff member

Type Of Employment: Full time

Report To: Sam

Location: Perth Metros (South, North and/or East)

Main Duties / Responsibilities:

1. Work PracticesThe Supervisor/Frontline Manager will:
   • build strong relationships with various supports, NDIS, community and clinical groups
   • attend meetings with networks and stakeholders
   • work with internal and external sources to ensure quality outcomes
   • work closely with intake staff to match participants and SIL sites
   • complete Staff Rosters for each participant
   • manage rosters and staff allocation
   • match participant to a preferred staff member
   • replace an absent staff member
   • collaborate and consult participant on a required staff member
   • undertake a review of environment and staff with participant
   • train staff on participant’s requirements and strategies
   • monitor staff work practices
   • review staff work practices
   • guide and adjust work practices using a positive approach to coaching and training
   • maintain timekeeping to ensure staff attendance and reliability
   • train new staff and supervise during induction or orientation process
   • prepare and submit performance reports
   • receive complaints and resolve problems
   • build capacity in staff and participants as relevant
   • focus on supporting participants to direct their lives, not just their services, e.g. crisis and resilience development
   • Assist participants in developing knowledge, experience and connections with their community and broader systems of support.
   • Work with the participant to assist them in understanding plan funding and its purpose.
   • Identify and understand participant confidence and skills assist participants in deciding what they want from services.
   • where practical, create a support and action plan to facilitate participant plan implementation.
   • coach the participant and staff through challenges.
   • Manage rosters, administration and intake process
2. Model and reinforce values in organisational culture and practiceSupervisor/Frontline Manager will:
   • model and reinforce values in organisational culture and practice
   • reflect and uphold the NDIS principles and values in behaviour and way of working.
   • ensure that workers understand and demonstrate good practice based on NDIS principles, as described in the NDIS Workforce Capability Framework
   • support and reinforce a work culture that promotes mutual respect and zero tolerance of any behaviour or circumstance that does not uphold participant rights
   • engage with and learn from people with lived experience as colleagues, experts and advisers.
   • look for opportunities to recruit and develop people with lived experience and diverse identities and cultural backgrounds, representative of the communities being supported
   • Support and reinforce a culture that is interested in, responsive to and supportive of diversity and inclusion.
3. Promote quality through consistent good practiceSupervisor/Frontline Manager will:
   • use the NDIS Workforce Capability Framework to communicate expectations to all workers about their role, how they should conduct themselves and why
   • create and promote opportunities for workers to work collaboratively with others in the participant’s support team, other services and with members of the participant’s informal support network
   • provide opportunities for workers to receive and provide feedback, refine skills and knowledge, and think about how their values, biases, assumptions and attitudes influence their practice.
   • provide workers with current best practice examples, models, tools, practice leadership and coaching and resources relevant to participant needs, culture and circumstances
   • encourage workers to monitor and report meaningful participant outcomes and understand pre-and co-requisite conditions required to achieve positive outcomes.
   • ensure that workers know about and can access resources and advice they need to support participants such as specialists and mainstream supports relevant to cultural, religious and social identity needs and preferences
   • provide workers with expertise, guidance and support to identify and resolve complex or ambiguous demands as well as ethical issues.
4. Support health and manage riskSupervisor/Frontline Manager will:
   • identify participants (individuals and cohorts), situations, or circumstances that are vulnerable to heightened risk and support workers to understand and manage risks appropriately
   • support and encourage workers to identify and report early and current indicators of discrimination, exploitation, neglect, abuse or violence
   • ensure that workers understand their role and responsibilities in supporting participants to keep themselves safe and healthy, including accessing routine health screenings and preventative health care
   • ensure that workers understand the principles behind the use of restrictive practices as a method a registered practitioner may prescribe when providing support, and identify and report the unauthorised use of restrictive practices
   • ensure that workers know who to contact and what to do in the event of an incident, crisis or emergency.
   • ensure workers understand their responsibilities and can support participants in exercising their rights, including providing feedback and lodging a formal complaint
   • build workers’ capability to support positive risk-taking and work alongside participants to implement individual safeguards that enable choice and manage risks.
   • Support workers to identify, assess and manage workplace safety risks for participants, themselves and others in line with organisational policy.
   • incorporate Child Safe Standards in their practice when working with children and young people
   • Report any real or potential risks of harm to a participant, including child and young people
5. Foster and develop a capable workforceSupervisor/Frontline Manager will:
   • ensure workers are well-matched to meet participant needs and preferences.
   • use the Framework to check that workers have the capabilities needed for their roles and their work
   • identify where workplace characteristics or situations, such as high workforce turnover or shift changeovers, present heightened risk to the quality of support and develop ways to minimise risk
   • provide opportunities for workers to reflect on their practice, debrief about challenging situations or events, and share learnings with supervisors, peers and experts, including people with lived experience
   • provide regular, timely feedback on work performance and arrange for workers to access training, development and ongoing learning relevant to their role, interests and career aspirations
   • pursue opportunities for self-learning and development such as reflecting on your approach to practice, maintaining and developing professional networks and refreshing knowledge of the current practice.
   • Recognise the challenges faced by workers, be alert to signs of burnout, and support them in managing their well-being and self-care.

Qualifications/ Requirements:

• Relevant tertiary qualifications or and relevant extensive experience in working in the NDIS or disability area
• Relevant extensive experience in service quoting, understanding the NDIS Price Guide and SIL quoting process
• Current Worker Screening approval
• New Worker – NDIS Induction Module
• Driver’s license

Experience

• Service quoting experience, understanding the NDIS guide and SIL quoting process
• Relevant experience in the provision of person-centred supports
• Ability to work in a multi-disciplinary team environment, promoting holistic services to promote well-being
• Experience working within the United Nations Convention on the Rights of Persons with Disabilities and other relevant declarations, conventions and protections for participant cohorts.
• Experience working within NDIS principles and related legislative and regulatory mechanisms, responsibilities, rules and processes.
• Current and emerging best practice models and frameworks in disability and related services.
• Knowledge of the principles, strategies and tools for managing others, e.g. motivation, feedback, coaching, recognition, adult learning and development and change management.
• Working with participant groups who may be more vulnerable to heightened risk and strategies to remove or reduce risk.
• Working in situations or circumstances that may present heightened risks, for example, services delivered in segregated or closed settings.

Skills

• Demonstrated knowledge and understanding of the NDIS, including Supported Independent Living (SIL)
• Demonstrated ability in negotiation, time management, problem-solving, analysing and conflict resolution
• Strong understanding of the mental health and disability sector, including NDIS regulatory frameworks
• Providing advice and consulting with staff
• High level of written report writing
• Liaising with colleagues and discussing service options for participants;
• Assist staff and participants in implementing their NDIS plan;
• Coordinating services in participants’ NDIS plans, including the management of complex multi-disciplinary teams
• Communication – Collaborate with all stakeholders to keep them informed
• Apply active listening at all times
• Interpersonal skills
• Excellent verbal and written communication skills.
• Excellent critical thinking and organisational skills.
• Ability to build rapport and trust with stakeholders.
• Ability to problem-solve
• Strong time management and ability to prioritise.
• Excellent knowledge of MS Office and other basic computer programs.
• Ability to work as part of a team and maintain good working relationships.
• Ability to manage the training of staff in organisation and NDIS requirements
• Coaching and mentoring skills to build staff and participant capacity

Job Description

Type Of Employment: Full time / Part time

Report To: Sam

Location: Perth Metros (South, North and/or East)

Main Duties / Responsibilities:

1. Work Practices The Support Coordinator will:
   • Connect participants with relevant services and supports
   • Help participants negotiate your service agreements
   • Set up appointment bookings
   • Help participants understand and make the most of their NDIS plan
   • Manage challenges in your support environment, such as access to education, health or justice services
   • Reduce barriers that are preventing participants from implementing or using your NDIS plan as intended
   • Help build capacity
   • Provide support to strengthen a participant’s ability to design and build their support, emphasising linking a broader support system across the delivery of a complex service environment.
   • focus on supporting participants to direct their lives, not just their services, e.g. crisis and resilience development
   • Apply a time-limited outcomes-focused manner with stakeholders.
   • Assist participants in connecting with NDIS supports, negotiating solutions with multiple stakeholders, and building their capacity and resilience.
   • Assist participants in developing knowledge, experience and connections with their community and broader support systems.
   • Work with the participant to assist them in understanding plan funding and its purpose.
   • Identify and understand participant confidence and skills assist participants in deciding what they want from services.
   • Develop and design support solutions to meet participant outcomes.
   • Assist the participant in identifying and considering support options and linking the participant to the broader systems of support.
   • Where practical, create a support and action plan to facilitate participant plan implementation.
   • Assist in resolving crisis points and developing capacity and resilience within the participant’s network.
   • Coach the participant through challenges.
   • Assist participants in preparing for the review and reporting of their achieved outcomes.
2. Model and reinforce values in organisational culture and practice Support Coordinators will:
   • model and reinforce values in organisational culture and practice
   • reflect and uphold the NDIS principles and values in behaviour and working.
   • ensure that workers understand and demonstrate good practice based on NDIS principles, as described in the NDIS Workforce Capability Framework
   • support and reinforce a work culture that promotes mutual respect and zero tolerance of any behaviour or circumstance that does not uphold participant rights
   • engage with and learn from people with lived experience as colleagues, experts and advisers.
   • look for opportunities to recruit and develop people with lived experience and diverse identities and cultural backgrounds, representative of the communities being supported
   • ensure National Child Safe Standards are known and upheld
   • Support and reinforce a culture that is interested in, responsive to and supportive of diversity and inclusion.
3. Promote quality through consistent good practice Support Coordinators will:
   • provide opportunities for workers to receive and provide feedback, refine skills and knowledge, and think about how their values, biases, assumptions and attitudes influence their practice.
   • provide workers with current best practice examples, models, tools, practice leadership and coaching and resources relevant to participant needs, culture and circumstances
   • encourage workers to monitor and report meaningful participant outcomes and understand pre-and co-requisite conditions required to achieve positive outcomes.
   • ensure that workers know about and can access resources and advice they need to support participants, such as specialists and mainstream supports relevant to cultural, religious and social identity needs and preferences
4. Support health and manage risk Support Coordinators will:
   • identify participants (individuals and cohorts), situations, or circumstances that are vulnerable to heightened risk and support workers to understand and manage risks appropriately
   • support and encourage workers to identify and report early and current indicators of discrimination, exploitation, neglect, abuse or violence ensure that workers understand their role and responsibilities in supporting participants to keep themselves safe and healthy, including accessing routine health screenings and preventative health care
   • ensure that workers understand the principles behind the use of restrictive practices as a method a registered practitioner may prescribe when providing support, and identify and report the unauthorised use of restrictive practices
   • ensure that workers have contact points and knowledge to act in the event of an incident, crisis or emergency.
   • ensure workers understand their responsibilities and can support participants in exercising their rights, including providing feedback and lodging a formal complaint build workers’ capability to support positive risk-taking and work alongside participants to implement individual safeguards that enable choice and manage risks.
   • Assist support workers in identifying, assessing and managing workplace safety risks for participants, themselves and others in line with organisational policy.
5. Foster and develop a capable workforce The Support Coordinator will:
   • ensure workers are well-matched to meet participant needs and preferences.
   • use the Framework to check that workers have the capabilities needed for their roles and their work
   • identify where workplace characteristics or situations, such as high workforce turnover or shift changeovers, present heightened risk to the quality of support and develop ways to minimise risk
   • provide opportunities for workers to reflect on their practice, debrief about challenging situations or events, and share learnings with supervisors, peers and experts, including people with lived experience
   • provide regular, timely feedback on work performance and arrange for workers to access training, development and ongoing learning relevant to their role, interests and career aspirations
   • pursue opportunities for self-learning and development, such as reflecting on your approach to practice, maintaining and developing professional networks and refreshing knowledge of the current practice.
   • Recognise the challenges workers face, be alert to signs of burnout, and support them in managing their well-being and self-care.

Qualifications/ Requirements:

• NDIS awareness, particularly concerning support coordination and the importance of choice and control for participants;
• Social Work/ DE or other allied health (disability experience) (Not necessary but desired)
• Current Worker Screening approval (Director is a risk-assessed role)
• New Worker – NDIS Induction Module

Experience

• Experience working within the United Nations Convention on the Rights of Persons with Disabilities and other relevant declarations, conventions and protections for participant cohorts.
• Experience working within NDIS principles and related legislative and regulatory mechanisms, responsibilities, rules and processes.
• Experience working with NDIS Practice Standards and related guidance, including the Positive Behaviour Support Capability Framework.
• Current and emerging best practice models and frameworks in disability and related services.
• Knowledge and requirements linked to National Child Safe Standards and state requirements Working with participant groups who may be more vulnerable to heightened risk and strategies to remove or reduce risk.
• Working in situations or circumstances that may present heightened risks, for example, services delivered in segregated or closed settings.

Skills

• Providing advice and consultation by making phone calls to participants, families and external service providers;
• Preparing comprehensive reports in conjunction with relevant stakeholders;
• Liaising with colleagues and discussing service options for participants;
• Performing Support Coordination to assist participants in implementing their NDIS plan;
• Coordinating services in participants’ NDIS plans, including the management of complex multi-disciplinary teams Communication – Collaborate with all stakeholders to keep them informed
• Apply active listening at all times
• Interpersonal skills
• Project management skills – Coordination of services with multiple stakeholders
• Time management
• Excellent verbal and written communication skills.
• Excellent critical thinking and organisational skills.
• Ability to build rapport and trust with stakeholders.
• Ability to problem-solve
• Strong time management and ability to prioritise.
• Excellent knowledge of MS Office and other basic computer programs.
• Ability to work as part of a team and maintain good working relationships.