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NDIS participants usually start working with their support coordinator almost immediately after their plan is approved. Choosing the right support coordinator is integral to using the NDIS plan. Once you finish the selection process, the procedure becomes more effortless.
Criteria for a good support coordinator
Finding support that will work well in your case is entirely a decision, as everyone has different needs and requires an additional support coordinator. You can look for a few things when choosing a support coordinator:
- They play a crucial role in your NDIS scheme journey, so having an independent business that only provides and focuses on support coordination is necessary. Among the Level 3 support, the specialist support coordinators are the ones who offer only support services and nothing else, like therapy, support work, or plan management.
- They must be unique and creative to know what is best for you and tailor it according to your requirements. They should be able to think out of the box when needed.
- Your support coordinator should be available and reliable throughout your NDIS journey. You can check reviews on different trusted websites about them or check out recommended support coordinators from your friends or community.
Tips to choose your support coordinator
Understand you and your tailored plan.
Having an active support coordinator who is constantly engaged in helping you understand your plan is invaluable. A good support coordinator must also always be available to check if your plan is working.
They are meant to help the participant understand their plan and the rules, including various timelines associated with the access services. They must also ensure you use all your funds effectively before the plan expires.
Show empathy and understanding.
They must listen to you, respect your unique needs and preferences, and work positively together to develop personalised strategies that help you reach your goal as an NDIS participant.
They also must have in-depth knowledge and experience when it comes to NDIS. They should keep you updated regarding policy changes, service-providing offerings, rules and regulations to provide accurate information and guidance.
Give you a choice and complete control.
Your support coordinator must work with you to determine your needs and preferences. The process should involve your choice, such as how you want to communicate, how often you need it, and how much information you require.
The fundamental aspect of a support coordinator’s role is working for your best interest. They must ensure that your rights are protected by negotiating on your behalf and solving any concerns or conflicts that may arise.
The support coordinator should be the right ‘fit’ for you. They should take time to answer your queries, make you feel comfortable and assure you they will work with you in partnership regarding the services to make your NDIS journey successful.
